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Your privacy is extremely important to us. This policy explains how we handle and protect your personal data when you visit our website or use our services, as well as the rights you have regarding your information.
At TrayoHost Global, we prioritize the security of your personal information. We fully comply with relevant data protection regulations and want to provide you with clear and detailed information on how we manage your data through this privacy policy.
When you sign up for any of our services, we request your contact details for both convenience and legal purposes. This includes your name, address, phone number, and email address.
When you place an order for any of our products, we collect the personal data necessary to finalize the contract. This information will be stored for the duration of our business relationship, as it's essential for fulfilling the contract. Even after the termination of your contract, we may retain your data for a longer period if there are unresolved disputes or claims.
We may also need to retain your data for extended periods due to legal retention obligations. During this time, data processing will be restricted to complying with statutory requirements, and the information will not be used for any other purposes.
If you require support, our team may need specific information to resolve your issue, such as details about your operating system, browser, and any software you are using.
When you visit our website, we collect certain information through Google Analytics, including your location, browser version, IP address, screen resolution, operating system, and Flash support. This data helps us enhance the user experience and ensure our website is optimized for all visitors.
Our website is secured with Secure Sockets Layer (SSL) encryption and is verified by GeoTrust. This ensures that your data is protected from unauthorized access while you browse our site.
When you visit our website, we collect certain personal data. This includes information you provide when placing an order, as well as data automatically collected when you browse our website or interact with our social media profiles.
At TrayoHost, we handle all personal data in strict accordance with the core principles of data processing:
All data is processed lawfully, fairly, and in a transparent manner to ensure that users are fully informed about how their information is used.
Personal data is collected and processed solely for specified, explicit, and legitimate purposes, ensuring that it is not used in ways incompatible with these purposes.
We ensure that personal data is adequate, relevant, and limited to what is necessary for the purposes for which it is processed, following the principle of data minimization.
We make every effort to ensure that personal data is accurate and kept up-to-date when necessary, adhering to the principle of accuracy.
Personal data is retained in a form that allows the identification of individuals for no longer than is necessary for the purposes for which it was collected.
We process personal data in a manner that ensures its security, including protection against unauthorized or unlawful processing, accidental loss, destruction, or damage. This is achieved by implementing appropriate technical and organizational measures to maintain the integrity and confidentiality of the data.
All information stored on TrayoHost's platform is treated with the utmost confidentiality. It is securely stored and accessible only by qualified and authorized personnel.
At TrayoHost, we use, store, and process your personal information to deliver, understand, enhance, and develop our platform. This includes creating a secure environment for our users and ensuring compliance with our legal obligations.
To identify our users, we collect and process personal identification information. This data is essential for verifying your identity, facilitating service usage, and managing domain name registrations.
Your personal information may be used to provide you with support, inform you about updates or improvements, communicate changes to our Terms of Use (including this Privacy Policy), and share other important notices.
To maintain a trusted environment, we may verify or authenticate the information you provide, such as ID numbers, email addresses, or phone numbers. This helps us prevent fraud, spam, abuse, security incidents, and other harmful activities.
We use aggregated and/or inferred non-personal information to generate statistical data, conduct market research, and analyze trends crucial to our business operations. This helps us understand customer needs, track sales trends, and identify activity patterns.
Based on the data you provide and your interactions with the TrayoHost platform, we may conduct data analysis to tailor our marketing efforts. This allows us to offer more personalized promotions and services to our users.
TrayoHost may contact you with important service-related information, such as maintenance alerts, support responses, payment reminders, abuse warnings, or significant changes to our services. These communications are essential, and you cannot opt-out unless you discontinue using TrayoHost services.
In certain jurisdictions or as required by ICANN or specific registries, domain name registration information must be publicly accessible through a "WHOIS" search. The WHOIS database includes details like the domain name's creation and expiration dates and associated name servers.
We preserve chat records for 180 days to ensure the quality of our support services. Analyzing these interactions allows us to continuously improve the assistance we provide. This data processing is grounded in our legitimate interest in maintaining and enhancing service quality.
If a chat interaction transitions into a sales conversation resulting in a contractual agreement, the relevant sales-related data is retained for the duration of the contractual relationship. The portion of the conversation pertaining to quality assurance is deleted after 180 days. Retaining sales-related data is essential for accurately documenting the formation of the contract.
After the contract ends, the processing of sales-related data is restricted, and the data is deleted after a retention period of 10 years. The quality assurance portion of the conversation is retained only for 180 days.
When creating an account on our Platform, you may consent to and/or choose to receive various offers and notifications via email, telephone (SMS and/or WhatsApp messages), or in your account settings, depending on what you want available. We also use the contact information provided and your preferences for direct marketing (such as offers or newsletters) end-of-service notices and renewal reminders.
Depending on your preferences, this communication may be personalized taking into account other information you provide to us (e.g., location, social media profiles, purchase history, etc.) or whether we collect it or from other sources as described below.
Users can change how they want us to communicate with them whenever they like. This includes taking back their permission or saying no to how we use their information.
Users who don't want marketing emails anymore can follow the steps in each email. They'll find an "unsubscribe" link at the bottom of our messages to click on.
Users also have the option to update how they want us to communicate with them. They can do this by signing into their personal account settings and making the changes they want.
We use the data you give us, including contact details, to provide better customer support. This means we solve any problems you might have, fix technical issues, and make sure you have a good experience with our services.
Your data helps us gain useful insights by combining and anonymizing information. We use these insights to improve our services, spot trends, and make our overall user experience better without identifying you.
We use your data, including messages, to keep our platform safe and stop fraud. This includes watching for security threats looking into suspicious behavior, and taking steps to protect our users and enforce our rules and policies.
When we receive email, we use return email address solely to respond to your inquiries. Your email address will not be used for other purposes and not shared with external parties.
You can specify your communication preferences when providing your contact information to TrayoHost. By accessing your account and navigating to your profile settings, you can choose to opt out of receiving updates and notifications related to our services.
Information submitted to us will only be used for the purposes you have indicated. If you choose to participate in our newsletter or other communications, you can manage your preferences through your member profile page.
Upon placing an order and completing payment on our website, you will receive a confirmation email with details about your transaction.
You have the option to subscribe or cancel our newsletter at any time. Our newsletter appears once a month and contains helpful information and special links. You can stop having it whenever you want.
If you decide that you no longer want to receive our newsletters or advertisements or promotional emails, you may opt-out of receiving them at any time.
To view or update your personal information, log in to your secure TrayoHost account and navigate to the 'Account Details' section. This process is designed to enhance the security of your data.
You can also correct factual errors in your personal information by sending us a request that reliably identifies the error.
To ensure your privacy and security, we will implement necessary steps to verify your identity before granting access or making any corrections.
TrayoHost consider Emails transmitted through our service are treated as confidential and private between the sender and recipient.
We do not review, modify or disclose the content of private communications except where required by law. This disclosure may also be necessary to protect the rights or property of TrayoHost, including to comply with legal process, enforce our service agreement, or deal with claims that such communications violate the rights of others.
It is acknowledged that technical processing of email communications is necessary for senders, in order to meet network requirements, and comply with usage restrictions and technical standards This processing ensures that messages are delivered and received correctly.
By using our Service, you agree that TrayoHost does not endorse or accept responsibility for the content of User Interactions. We disclaim any liability for content that is illegal, abusive, offensive, or violates intellectual property rights.
We collect to data on how visitors are use our website by using Google Analytics. This helps us improve services, design our website and functionality. Keep in mind, we only use this data and don't share it with others. Also, we don't connect combined data with information that can identify you.
As we process your personal data, we might need to transfer this information to various third parties. We carry out this transfer with strong protections to keep your privacy safe.
With your consent, We'll share your personal data with companies, organizations or individuals outside our groups companies if you agree to it.
Your personal information may be managed, processed, and stored by TrayoHost and our authorized partners in various locations.
TrayoHost collaborates with trusted affiliates and third-party providers to deliver services such as data center management, server hosting, website development, administrative support, traffic and analytics tools, direct marketing, and email services. These partners are contractually required to uphold the highest standards of security and confidentiality, ensuring that both your personal information and your users' data are protected while being processed or stored on behalf of TrayoHost.
Domain registration and identity data are provided to third parties in compliance with ICANN regulations. For more details, check - https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en#whois.
We may share non-personal information publicly or with partners, including publishers and advertisers, to demonstrate trends and usage patterns on our platform.
In the event of a merger, reorganization, acquisition, or sale happens, we'll keep all personal data private and let affected users know what's going on.
At TrayoHost, we have implemented robust security measures to protect your personal information. This includes physical, electronic, and procedural safeguards. We provide HTTPS secure access across most areas of our services and continuously monitor our systems for vulnerabilities and potential threats. Our team is dedicated to exploring and integrating advanced methods and third-party solutions to enhance the security of our services and maintain the privacy of our users.
While we strive to ensure the protection of your personal data, no system can guarantee absolute security. We cannot fully assure the protection of your information or any content you upload, publish, or share with TrayoHost or other parties.
We highly advise creating strong passwords for your user account and being careful when sharing sensitive information with us or any third party, especially if its exposure could lead to serious or irreversible consequences for you.
You have several rights to your own data length. These rights are subject to certain restrictions, limitations and conditions in accordance with the GDPR and relevant legislation. Your rights include:
You have right to access the information that we process.
Concerning you the right to correct any information inaccurate.
You have the right to transfer all or part of your information collected about yourself or to a another data controller.
The right to request the deletion of any personal data related to you. Users can requests promptly deletion data without undue delay for valid reasons, such as when the data is no longer required for its original purpose or if it has been processed in violation of the law.
You have right to request the restriction of processing your data. Users have the right to request limitations on data processing from the controller for valid reasons.
You have the right to object to data processing when based on legitimate interests, and where it is used for direct marketing purposes, as described in this policy.
Many of your rights can be exercised easily, including updating your information, communication options, and managing preferences in your account settings.
If the policy is objected to on legitimate grounds, we will investigate your request thoroughly. Depending on the outcome, this could result in your account being suspended or closed.
In case you have any issue, we suggest you resolving any potential disputed by get in touch with us.
We take the security of your personal information very seriously at TrayoHost. To ensure your data is handled with the utmost care, we follow widely accepted industry regulations. These measures help protect your personal data not only while it's being transferred but also after we receive it.
Our website is protected by SSL technology to ensure protect your information. While we strive to use commercially acceptable means to protect your data, please be aware that we cannot guarantee complete security against all potential threats.
At TrayoHost, we utilize cookies to enhance your experience on our website, improve our services, and provide you with interest-based advertisements in collaboration with third-party partners.
Guidelines for Cookie Usage
Your privacy is our highest priority. We take great care in managing your personal data and maintain complete transparency in our practices. Below, we explain how we use cookies and what that means for you. Additionally, you can find guidance on how to manage or disable cookies according to your preferences.
Cookies are small text files that store up on your browser on your device (be it a computer, smartphone, or tablet) when you check out a website. As you visit the TrayoHost website or use our another services, cookies gather and keep info. These cookies make your browsing better by letting us know what you like and need helping us to provide, keep up, and always make our services better.
First-Party Cookies: These cookies are managed and stored directly by TrayoHost. They help us collect information about your interactions on our website, enabling us to refine and optimize your experience.
Third-Party Cookies: These cookies are managed by our trusted partners and are used to perform anonymous statistical analysis of how users navigate our site or for marketing purposes.
A pixel is a tiny, often invisible graphic embedded in our website. It transmits limited data, such as whether a purchase was made, and is typically used for tracking purposes.
Tags refer to pieces of code embedded within our website to serve various functions, such as tracking user behavior or enabling data transmission for advanced functionalities.
Scripts are more advanced pieces of code that enable complex functions on our website, similar to programming languages. These scripts help us enhance the interactivity and user experience of our platform.
These essential cookies ensure the core functionality and usability of our website. They enable smooth navigation, store key preferences such as language settings or shopping cart contents, and grant access to secure areas of the site. While we may use third-party providers to manage these cookies, TrayoHost maintains full control over data processing.
Our website contains links to external websites that are not operated or controlled by TrayoHost. These links are provided for your convenience and may direct you to sites that have different privacy practices.
Please be aware that TrayoHost isn't responsible for the privacy practices or content of these outside websites. We suggest you check out the privacy policies of any third-party sites you visit. This Privacy Policy applies to information collected only on TrayoHost's website.
We may disclose your personal information when required by law or in response to legitimate legal demands. This includes cases where sharing your data is necessary to protect our rights, adhere to legal proceedings like court orders, or fulfill other legal duties and obligations.
To protect against misuse and fraud, we conduct checks during online orders using information from your device. This helps us detect any suspicious activity and safeguard our services.
For fraud detection, we process various data points including IP addresses, website visit details, and timing of visits. Additionally, we use device and browser information—such as language settings, browser specifications, screen details, and installed plugins—to create a "device fingerprint" that helps identify and prevent fraudulent behavior.
TrayoHost processes personal data strictly following your documented instructions or as required by law. We are committed to adhering to your directives and legal obligations in managing personal data.
We will made to implement properly accessible robust technical and organizational measures to ensure compliance with GDPR and relevant data protection laws. While we strive to provide maximum security, please note that no system can guarantee complete data safety.
Upon request, we will make reasonable efforts to halt data processing once our agreement ends. Unless legally required otherwise, we will erase, anonymize, or return all personal data to you.
You are responsible for ensuring that personal data collection and processing are lawful, accurate, and relevant. Your instructions to TrayoHost must comply with GDPR and other applicable data protection laws. You must also inform data subjects about how their data will be processed and transferred to us.
You authorize TrayoHost to engage sub-processors and service providers necessary for processing personal data under your control.
TrayoHost's liability under this agreement is limited to the total amount paid for services over the preceding six months.
When you place an order over the phone, we record a brief voice message summarizing the main details of your order or consent as part of our contractual process. If you agree, we may also record the full conversation to help us improve our service.
Recording for contract purposes is based on the need to fulfill contractual obligations. This data is essential for initiating and executing the contract.
Voice recordings used solely for quality enhancement are retained with your consent. This consent forms the legal basis for processing such recordings.
Voice files related to contract conclusion or termination are retained for up to 2 years. Files recorded for quality purposes are deleted upon request or within 90 days. If consent is given for advertising contact during a call, that segment of the recording is kept for up to 10 years.
As true Like many websites, we automatically gather and keep store some information in log files. This information include like IP addresses, types of browsers, ISPs, pages you visit before and after, operating systems, date/time stamps, & clickstream data. We use this information (which is mixed up and anonymized) to analyze trends, manage the site better, monitor how users move around, & understand who our users are. Don't worry! It's not connected to any personal info.
IP addresses are tied to personally identifiable information, in cases where we need to identify and block abusers to keep using our service such as member, who violate our terms of service. This is done to prevent abuse and maintain the integrity of our platform.
We use a third-party tracking service that uses cookies and log files to collect non-personally identifiable information. This data helps us understand aggregate usage patterns and quantitative statistics, which can improve user interaction and service delivery.
Any information you provide to us is used for the specific purpose for which it was submitted, such as completing transactions or managing services like registrations, emails, or forum participation. We may also contact you if you have given permission for further notifications or service announcements via your profile settings.
You can choose to stop receiving notifications at any time from your member profile page. We do not share your information with external parties.
When using our free services, you may be invited to take part in occasional internal surveys conducted by TrayoHost. Participation in these surveys is completely optional. Any information gathered is used solely to improve our products & services and will never be shared or sold to third parties.
We expect all users of the TrayoHost to have carefully read this document and agree with its terms. If you do not agree with any part of the policy, please refrain from using our website, product or services. We reserve the right to amend this policy at any time and will notify you of any changes. Your continued use of our services signifies your acceptance of any revised policy.
This Privacy Policy forms an integral part of TrayoHost's Terms and Conditions.
We will obtain your explicit consent before using your information for purposes not specified in this Privacy Policy.
For any questions about this Privacy Policy or how your information is handled, please contact us our customer support team.